为何有图书管理员反对借书超期罚款 – Dawn Wacek

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为何有图书管理员反对借书超期罚款 - Dawn Wacek

图书馆可以创造一个更好的世界；它们能将社区联系起来，提升居民的文化水平，并鼓励终身学习。但有一点却让大家望而却步：对超期罚款的担心。在这场发人深省的演讲里，图书管理员道恩指出罚款的效果并不尽如人意。如果有一天图书馆全面取消罚款，会怎么样？

00:01
Hello, friends. I'm happy to see all of you here today. This is actually exactly what I say to the people who visit us at the La Crosse Public Library. And I say it because I mean it. The children who come into our library are my friends in that I care about their needs and their futures. I want them to be happy and successful. I hope that they'll find great books or a movie that delights them. Or the solution to a tricky problem.
朋友们好，很高兴今天在这里见到大家。这也是我对拉克罗斯公共图书馆的访客们所说的话。我也确实是这么想的。来我们图书馆的孩子都是我的朋友，因为我关心他们的需求和未来。我希望他们开心和成功。我希望他们能找到优秀的书籍，让他们感到开心的电影。或者是解决难题的办法。

00:31
Libraries in general have this wonderful reputation of really caring about our communities. We put out mission statements and statements of purpose that say that we connect our community to the broader world. We engage minds, we create lifelong learners. And these ideals are really important to us as libraries, because we know the power they have to create a better world. A more connected world, a more engaged and empathetic world. Books have power, information has power. And for the powerless in our communities, being able to connect to that is even more important.
通常图书馆拥有切实为社区谋福祉的好名声。我们发布的使命和目标宣言中说：我们致力于连接社区和更广阔的世界。我们集结大众的思想，我们创造终身学习者。这些愿景对图书馆来说十分重要，因为我们知道它拥有创造一个更好世界的力量。一个人与人联系更紧密，更投入，更富有同情心的的世界。书籍有力量，信息有力量。对社区的弱势群体而言，与它们连接就显得尤为重要。

]01:11
In 1995, Betty Hart and Todd Risley published a study that found that working class families and those being served by welfare experience what we now refer to as the "30 million word gap." Essentially, what they learned is that children in these families are hearing so many fewer words each day that by the time they are three years old, there's this enormous disparity in their learned language. And that gap in words follows them as they enter school, and it results in later reading, poorer reading skills, a lack of success overall. Children need to hear words every day and they need to hear not just our day-to-day conversation, they have to hear rare words: those outside the common lexicon we share, of around 10,000.
1995年，贝蒂 · 哈特和托德 · 莱斯利发表的一项研究表明，工薪阶层家庭和接受社会福利救济的家庭中存在着我们现在所说的 “3000万词汇鸿沟”的现象。本质上说，他们发现这些家庭的孩子每天听到的词汇量要少很多，所以到他们三岁时，这种掌握语言的巨大鸿沟就出现了。词汇上的差距还会伴随他们进入学校，导致阅读能力发育滞后，且阅读水平较差，整体上也很难有所成就。孩子们每天都需要听到不同的词汇，并且不能只局限于我们日常的会话，他们还需要听到生僻词汇；那些我们不常用的词汇，大约有1万个。

01:57
I'm going to read you a short snippet from a children's book by one of our favorite authors in the children's room, Eric Carle. Some of you might know his work "The Very Hungry Caterpillar." But this is from "'Slowly, Slowly, Slowly,' said the Sloth."
接下来，我将为你们读一段儿童短文，是最受欢迎的一位少儿作家艾瑞克 · 卡尔写的。在座的各位或许有听过他的作品《饥饿的毛毛虫》，但我要读的内容选自另一部作品《“慢慢，慢慢，慢慢地，”树懒说》。

02:13
"Finally, the sloth replied, 'It is true that I am slow, quiet and boring. I am lackadaisical, I dawdle and I dillydally. I am also unflappable, languid, stoic, impassive, sluggish, lethargic, placid, calm, mellow, laid-back and, well, slothful! I am relaxed and tranquil, and I like to live in peace. But I am not lazy.' Then the sloth yawned and said, 'That's just how I am. I like to do things slowly, slowly, slowly.'" So you can see from this very brief example from one book in our library how Eric Carle used 20 different words to get the same idea across to children.
“终于，树懒回答道， ‘我确实又慢又静又无聊，我懒洋洋的，我磨蹭又墨迹。我也不慌不忙，无精打采，非常淡定，冷漠，慢吞吞，昏昏欲睡，沉着，冷静，平和，闲散，还有迟钝！我很休闲，很安宁，并且我喜欢平和地生活。但是我可不懒惰。’ 然后树懒打着哈欠道， ‘这就是我，我喜欢慢慢，慢慢，慢慢地做事儿。’ ” 你可以从图书馆这本书中的这个简单例子里看到，卡尔是如何用20个不同的单词来向孩子们表达同一个意思。

03:03
Now we know that a lot of the families visiting us at the library, a lot of our friends, are struggling financially. We know that some of them are living in poverty, and don't have enough to eat or anywhere safe to live. We know that our friend James, who comes in after school and is staying at a local shelter, isn't reading at grade level and has probably never read at grade level. We know we have that 30 million word gap and a corresponding achievement gap by the time kids enter the third grade, both of which directly correlate to income level.
目前我们了解到，很多家庭都会来图书馆，其中不少朋友经济拮据。他们中有些人生活贫困，甚至食不果腹，居无定所。我们知道有位课后就会过来的名叫詹姆斯的朋友，就住在当地一个收容所中，他的阅读水平还没达到年级标准，而且很可能从未达到过。我们知道有“3000万词汇量鸿沟”现象，并且当孩子进入三年级时，他们的成绩也会出现相应的差距，这两种情况都与收入水平直接相关。

03:35
So what's the responsibility of libraries in addressing these gaps? How can we help our friends be more successful, more educated and some day, better global citizens? It starts with ensuring free and equitable access to everything libraries offer them. Books level the playing field by exposing children of every socioeconomic background to words. At the library, we provide programs that are based on the five tenants of early literacy: playing, singing, talking, reading and writing. We offer programs for adults on computer classes and job-skills training. Business start-ups. We do all of this great work for our community members and at the same time, we counteract it by charging fines and fees of our patrons.
那么，图书馆在弥补这个鸿沟上能起到什么作用呢？我们如何帮助我们的朋友们变得更成功，更有教养，乃至某天，成为更优秀的全球公民呢？首先要确保他们可以免费地、平等地得到图书馆里的资源。书籍通过让处于不同社会经济环境的孩子接触文字，从而创造一个公平的竞争环境。我们在图书馆为孩子们举办基于早期识字的5个方面的项目：玩、唱、说、读、写。我们为成人提供电脑课程和职业技能训练项目，创业项目。我们为社区成员提供所有这些服务，同时我们通过向顾客收取罚款和费用来平衡收支。

04:23
Today in La Crosse, 10,000 of our users are unable to check out library materials because of fines and fees. If we narrow in on our neighborhoods experiencing the most poverty, those where 82 percent of the student body is considered economically disadvantaged, the number rises to 23 percent of the neighborhood. And these are local numbers, it's true, but they hold true nationwide. In libraries across the country that charge fines, the poorest neighborhoods have the most number of people blocked from use. In fact, the Colorado State Library was so worried about this, they published a white paper and they stated unequivocally that it's the fear of fines that keeps poor families out of libraries.
今天在拉克罗斯，有1万用户由于未缴纳的罚款和费用而无法查阅图书馆资料。如果我们观察那些最贫困的社区，那些82%的学生都被视为经济困难的社区，这个数字就会上升到占社区人口的23%。这些虽然是地方数据，但同样适用于全国。在全国收取罚金的图书馆中，最贫穷的社区被禁止使用其资源的人数最多。实际上，科罗拉多州立图书馆就很担心这个问题，他们发表了白皮书，并明确表态说让穷人对图书馆望而却步的正是罚金。

05:09
A colleague of mine took a ride in a Lyft in Atlanta last year, and he started chatting with his driver about libraries, as we do. And she told him she grew up visiting her local library, she loved it. But now that she's a parent with three children of her own, there's no way she would allow them to get a library card, because of the strict deadlines libraries impose. She said, "It would be like another credit card that I can't pay."
我的一个同事去年在亚特兰大用Lyft叫了一辆车，在车上他与司机谈到了图书馆，就像我们一样。司机告诉他，她从小就喜欢经常去当地的图书馆。但现在作为三个孩子的母亲，她绝不同意她的孩子去办借书证。因为图书馆的规定很严格。她说，“这就像是另一张我还不起的信用卡。”

05:34
Meanwhile, when other libraries have experimented with eliminating fines, like one in San Rafael that took away children's fines, they had a 126-percent increase in child card applications within the first few months. When people aren't afraid of the fines they might accrue, they line up to access what we have to offer. So what are we telling people, then? We have these two disparate ideas.
同时，有的图书馆在尝试取消罚款，比如圣拉斐尔一家图书馆就取消了儿童罚款，结果在前几个月里，他们儿童借书证的申请量增长了126%。当人们不再担心会产生累积罚款时，他们就会接踵而至。那么我们是怎么跟人们说的呢？我们有两种截然不同的想法。

06:01
On the one hand, we're champions of democracy and we claim that we're there so that every citizen can educate themselves. We're advocates for the power early literacy has to reduce that achievement gap and eliminate the word gap. We tell people, "We're here to help you." On the other hand, if you're struggling financially, and you make a mistake, the kind of mistake that anyone in this room could make -- your tote bag that belongs to the library sits by your back door for a couple of weeks longer than it should, you lose a CD, you spill your coffee on a book, suddenly, we're not here for you so much anymore, because if that happens, we're going to make you pay for it. And if you can't pay for it, you're out of luck.
一方面，我们是民主的拥护者，我们宣称图书馆的存在可以让每个公民进行自我教育。我们提倡早期读写能力能够减少成就差距，消除词汇差距。我们告诉人们说：“我们是来帮助你的。“ 另一方面，如果你经济拮据，犯了错误，在座每一个人可能都会犯的错误—— 你从图书馆借出的手提包就躺在后门，已经超过归还期限好几周，你丢了一张CD，你把咖啡洒到了书上，突然之间，我们不再为你提供服务了，因为如果那样的话，我们就要你赔偿了。如果你不支付，那么就不好意思了。

06:49
I have been a librarian for a lot of years. And in the past few years, I myself have paid over 500 dollars in late fines. Now, you might wonder why, I mean, I'm there every day, and I certainly know how the system works. But like all of our friends at the library, I am busy, I lose track of things, my house is sometimes messy, and I have lost a DVD or two under the sofa. And I have been fortunate enough to be able to pay that 500 dollars over the last several years. If not happily, I at least had the means to do it. So is that fair and equitable service if some of us can pay our fines and continue to operate as we always have, and others of us make one mistake and no longer are welcome back? It's simply not.
我做图书管理员很多年了，在过去的几年里，我自己缴纳的滞纳金超过了500美元。你可能想知道原因，我每天都在图书馆，我当然很清楚这个系统如何运作。但是我也跟所有来图书馆的朋友们一样，我很忙，会丢三落四，我家里有时也会一团糟，我曾丢了一两张DVD在沙发下面。在过去几年里，我还算幸运，能负担得起这500美元的罚款。就算不开心，至少我还有钱去付。如果有些人付了罚款后就可以继续我行我素，而那些犯了个错误的人就不再受欢迎，那这还算是公平，平等的服务吗？当然不是。

07:48
Now, why would we continue to operate under a model that hurts our most vulnerable patrons the most? There are reasons. There are reasons like responsibility. There are some libraries that really feel that it's our job to teach people responsibility. And they haven't figured out that there might be ways to do that that don't equate to dollars. There's also this idea that we share the resources collectively in a community, and so we have to take turns. If I keep my "My Little Pony" movie for too long, and somebody else wants to watch it, it's not fair. And then, there's the money. Community members often love their libraries, and they don't want us to not be able to sustain the services we offer.
那么为什么我们仍在继续运作这个对最脆弱的顾客伤害最大的模式呢？有以下几点原因。首先是责任。有的图书馆认为我们的工作是教导人们承担责任。然而他们并没有想到，除了罚款，还有很多方法可以实现同样的目的。也有人说这是社区成员共享的资源，所以大家要懂得轮流使用。如果我占用《小马宝莉》电影太久，对其他也想看的人，就不公平了。其次，就是钱。社区成员们通常喜爱他们的图书馆，他们不想看到我们提供的服务难以为继。

08:32
Luckily, we can address all of these things in a variety of ways without scaring away our most vulnerable populations. Some libraries have gone to a Netflix model. You might be familiar with this: you check things out, when you're done with them, you return them. If you don't return them, you can't check more things out, but once you do, it's all forgiven, it's fine. You can check out again. Others continue to charge fines, but they want to offer alternatives to their library patrons, and so they do things like food for fines, where you bring in canned goods, or read away your fines, where you can read off your fines. There's even another library in Wisconsin that offers scratch-off tickets at their counter, so you can scratch off and get 10 or 20 percent off your fines that day. And there are amnesty days. One day a year, you bring back your late materials and all is forgiven. There was a library in San Francisco that did an amnesty day last year, and they welcomed back 5,000 users who had been blocked. That same day, they received more than 700,000 items that were overdue. Among them was one book that was 100 years overdue.
幸运的是，我们有多种方法解决这些问题，而不用吓跑我们最脆弱的顾客。有的图书馆就借鉴了Netflix的做法，你或许听说过：你借出一样东西，用完之后就归还。如果你不还，就不能再借阅其他东西，如果你还了，大家就一笔勾销，一切恢复正常。你可以继续借阅了。有的图书馆则继续收罚款，但他们为顾客提供了替代选项，所以他们会用食品代替罚款，比如你可以带罐头食品，或者通过读书来抵消罚款。还有一家威斯康星州的图书馆，顾客可以在柜台领取刮刮卡，刮开涂层你当天就有 10%或20%的罚金优惠。还有赦免日的做法。在每年特定的一天中，你可以将超期的物品归还而不被追究任何责任。去年旧金山一家图书馆就这么做了，随后迎来了5000名受超期限制的用户的回归，收回了70多万件逾期物品，其中有一本书逾期达100年。

09:44
So I know that sounds ridiculous, but I know from experience that people will stay away from the library rather than face the authority of the librarian when they have late items. As Michael might have mentioned, I've been a librarian for 15 years and my mom hasn't been in a library in decades, because when she was young, she lost a book.
这听起来似乎可笑，但我深有体会。当人们有物品逾期时，就会有意回避图书馆，而不是直面图书管理员的权威。正如迈克尔所说，我当图书管理员15年了，而我母亲几十年都没去过图书馆了，只因为她年轻时曾弄丢过一本书。

10:06
So, these are great baby steps. But they don't go far enough, because they make people jump through hoops. They have to come on the right days, at the right times. They might have to have extra food to share. They want to read away their fines, they need to be literate. If we want people to use the library again, we should just get rid of fines altogether.
所以，这些都是伟大的一小步。但还远远不够，因为这只是治标不治本。人们得在规定的时间，规定的日期来。他们必须分享额外的食物。他们想要“读”掉罚款，就需要学习。如果我们希望大家重回图书馆，我们就要一并取消罚金。

10:34
Now, you might think I've forgotten a money piece, where we need to finance libraries, right? But there's a couple of things to consider when we think about how fines function in library budgets. The first is that fines have never been a stable source of revenue. They've always fluctuated, and in fact, they've continued to go down over the last few decades. When the recession hit, especially, people's ability to pay was hit, as well. So for a lot of those 10,000 friends that we've got at the library that aren't able to use it, they might never be able to pay us. When we talk about eliminating their fines, we're not losing money so much as the idea of money. And thirdly, you might be surprised to know fines on average, nationally, are about one and a half percent of a library's operating budget. Now that can still be a lot of money. If you're looking at a large library or a large library system, the dollar amount can be high. But it's an achievable cut for most libraries to absorb.
你可能会想我忽略了资金因素，图书馆的运作需要钱，对不对？不过关于罚款在图书馆预算中作用的问题，有几件事需要考虑一下。首先，罚金从来都不是一个稳定的财源。罚金收入很不稳定，而且在过去的几十年里，它的数额一直在下滑，尤其是在大萧条期间，人们支付能力受到打压时。我们的图书馆有1万名超期的朋友，他们中的大部分人可能永远也付不起罚金。当我们说要取消他们的罚款时，我们不会亏钱，不能称之为钱。第三，你可能没想到，从全国来看，罚金在图书馆预算中平均占约1.5%，这可能也是一笔不小的金额。如果你观察大型图书馆或大型图书馆系统时，就会发现金额也不小。但对大部分图书馆来说，这笔钱还是可以承担的。

11:38
And finally, and maybe most importantly, fines cost us money to collect. When you start to factor in all of the ways that we collect fines, supplies like mailers that we send out to remind people of their fines, services, like collections management services, even telephone and email notifications can cost libraries money. And staff time is a huge cost for libraries. So that our frontline staff is standing there, talking to people about their fines, sometimes arguing with people about fines. When we eliminate all of those pieces, if we got rid of fines, we might actually save money in our libraries. Or at the very least, we would be able to reallocate our staff time to pursuits that better fit those missions we talked about.
最后，也许是最重要的，收罚金有成本。当你开始考虑我们收取罚款的所有因素，我们寄信提醒人们交罚金，所产生的物资消耗，罚金管理服务，所产生的服务费用，甚至电话和邮件通知也有成本。而职工的时间更是一项巨大的成本。试想我们的前台站在那里，向顾客解释罚金，搞不好还会吵起来。当我们没有了这些成本，如果我们取消罚款，说不定还能给图书馆省钱。或者至少，我们可以重新分配员工的时间来更好实现我们之前所提到的图书馆的使命。

12:28
The other thing I want everybody to come away understanding is that fines don't actually work to do what we think they do. The debate about fines -- whether we should fine, how much we should fine, it isn't new. We've been talking about it for almost 100 years. As long as that book was overdue. Study after study has shown that the reason libraries fine is because of strongly held beliefs about the effectiveness of getting materials back on time backed by no evidence. Basically, we fine because we've always fined. So, the best option for your libraries is to put their mission first. And they will do that if their community members ask it of them.
另一件我希望大家理解的是罚款的效果并不尽如人意。对罚金的争论—— 是否该交罚款，交多少——并不新鲜。这样的争论100年来从未停止，其时间之久有如那逾期的书。前仆后继的研究表明，图书馆之所以会收罚金是因为他们坚信这样可以有效、及时索回物资，即使这信仰毫无证据。我们收押金的行为基本上算是一项历史悠久的传统了。所以，对图书馆而言，最佳选择是使命为先，按照社区成员的要求去做。

13:12
When you leave here, I hope you'll visit your public library and talk to your librarians, talk to your neighbors and community members who serve on library boards. Tell them that you know how important literacy is to everyone in your community. That if our libraries are truly for everyone, that they have to get rid of fines and embrace their entire community.
各位离开后，我希望你们能去当地的图书馆，去告诉图书管理员，告诉你身边和社区里的图书馆委员会成员们，你很清楚读写能力对每一位社区成员的重要性。如果我们的图书馆真的是为每个人服务，那么就得取消罚款，以宽容的心态拥抱整个社区。谢谢大家。（掌声）